Contact Form

The contact form is a simple way for visitors and potential buyers to reach out to you directly from your Payhip store. It helps customers ask questions about your products, memberships, or services without needing to leave your storefront.

Where do contact form messages go?

When a visitor submits a message through your store’s contact form, we will forward the message directly to the email address linked to your Payhip account. If you’ve set up a support email in your account settings, the message will be delivered there instead.

Frequently Asked Questions

Why am I not receiving any of my contact form messages?

Messages sent through your contact form are delivered to the support email address. If you haven't set a support email, they will be sent to your login email instead. These messages arrive as notifications from mail@payhipcontactform.com.

If you're still not seeing messages, please check your spam or promotions folder in case they were filtered there. If they don't appear anywhere in your inbox, please reach out to us so we can look into it further.

Can I embed my own contact form?

Yes, if you have a custom domain connected to your store, you can embed your own contact form (such as Google Forms or Typeform) by adding the embed code via the Store Builder. This allows you to customize the form fields and collect the information you need.

For more details, please see this article: Embed Code on your Payhip Store.

Can I change the fields or text on the contact form?

Currently, the fields in the contact form are fixed and can't be customized or expanded. However, you can update the heading and text through the Store Builder. To do this, go to the Contact page in preview mode, and then go inside the Contact Us section to make your edits.