Switching Account Modes

When you sign up for Payhip, you can use your account either as a Creator or Customer. Sometimes you may need to switch between the two.

Creator Mode

When you're in Creator Mode, your dashboard will display everything you need to manage your store. 

You will see an overview of your sales, orders, revenue, and analytics. You will also have access to tools for adding and managing your products, keeping track of your orders, setting up coupons and affiliates, customizing your store design, updating your account and payment settings, and more. In short, Creator Mode gives you complete control over running your business on Payhip.

Customer Mode

When you switch to Customer Mode, you will see all the products you've purchased and transactions associated with this account.

This is also where you can download files, access memberships, or courses you've enrolled in. You can review your past orders, update your personal details, and manage your profile as a customer. For a more detailed overview, you can read our Customer Accounts article.

Switching from Creator to Customer

1. Log in to your Payhip account: https://payhip.com/auth/login.
2. Click Account in the top navigation bar.
3. In the drop-down menu, under Use Payhip As, select Customer.

You can follow the same steps when switching back from Customer to Creator.

This is what the dashboard looks like when logged in as a Creator.

This is what the account looks like when logged in as a Customer.

Frequently Asked Questions

I'm not seeing any products in my account. What should I do?

If you're seeing the message "There are no products associated with your account", it's likely you are viewing your account in Customer mode. In this mode, products you have purchased from other sellers on Payhip will appear. If you haven't bought anything, then the message will be displayed.

To manage your own products and store, you only need switch to creator mode. From there, you'll be able to upload, edit, and manage your products.

I'm not seeing any products even in creator mode. What happened to my account?

If you're not seeing any products in Creator mode, it may be that you’re logged into a different account. To help us double-check, please email us at contact@payhip.com with the following details: Your Payhip store URL and the email address associated with your account. We will review this for you.