404 Page

What is a 404 error?

A 404 error is a status code that indicates that the page you're trying to access doesn't exist. This typically happens if the page was removed, the URL was entered incorrectly, or the link is outdated.

How 404 Pages Work on Payhip

If visitors attempt to access a product or page that doesn't exist or has been unpublished, they will be shown a default 404 error page.

Best Practices for Avoiding 404 Errors

To avoid 404 errors on your store, we recommend:

• Double-checking links before sharing them
• Keeping product and page URLs consistent, especially if you have a custom domain
• Updating the links if you've shared them on social media platforms

Frequently Asked Questions

Can I customize the 404 page?

At the moment, sellers do not have a way to customize the 404 error page. However, if a store has a custom domain connected, the 404 page automatically includes a link that takes visitors back to the seller's store or homepage.

Can I redirect 404 pages to a custom page?

It's currently not possible to redirect 404 error pages to a custom page. If someone visits a broken or outdated link, they will see the default 404 page.