Limiting Access to a Product
We want to give sellers complete control over their customers' access to their products, which means sellers should be able to remove access any time they want.
There are two ways to do this in Payhip:
In this article, we'll clarify the difference between the two functions and walk you through the steps with detailed instructions on how to perform them.
Unenrolling a customer
Unenrolling removes access for a product to a customer. It can be access to a course, coaching, or a digital product.
To do this, please take the following steps:
- Visit your manage membership product page
- Click on the "Members" link
- You'll see a list of all your, please click the "View Details" button for one of the members
- You'll be taken to the enrollments page which shows all the products your member is enrolled into
- From there, click the "..." button next to one of the products and click the "Unenroll" link
Canceling a subscription
To do this, please take the following steps:
- Visit your Customers page
- Click on the "Subscribers" tab
- From there, click the "..." button next to one of the subscribers and click the "Cancel Subscription" link
What's the difference?
Unenrolling means removing a customer's access to a product, while canceling a subscription stops future charges and also unenrolls the customer.
When a customer is unenrolled from a product, it means their access to that product is removed. Unenrolling does not affect a customer's subscription. It only affects their access to a particular product. For example, if a customer is unenrolled from a course, they won't be able to access the course content anymore, but their subscription will remain active.
Canceling a customer's subscription prevents future charges from occurring. When a subscription is canceled, the customer will no longer be billed for recurring payments. Additionally, along with canceling the subscription, the customer will also immediately lose access to the product.
Can I re-enroll a customer?
Yes, you can re-enroll a customer; however, please know that re-enrolling a customer (who has cancelled their subscription already) means they wouldn't be continuing with the subscription payments, you'd just be giving them access to your product at no additional cost. If you need the customer to continue being charged, they would have to sign up for the subscription again rather than have you re-enroll them.
To do this, please take the following steps:
- Visit your manage membership product page
- Click on the "Members" link
- You'll see a list of all your, please click the "View Details" button for one of the members
- You'll be taken to the enrollments page which shows all the products your member is enrolled into
- From there, click the "..." button next to one of the products and click the "Enroll in full course" link