Custom Digital Orders

If you sell personalized digital products, such as custom logos, tailored templates, or artwork, you can easily collect the information you need straight from the checkout page.

By enabling Custom Checkout Questions for your product, customers can provide the details required to customize their order at the point of purchase. In this article, we will walk you through how to set this up and manage your custom orders.

• Set up custom digital orders
  • Create your digital product listing
  • Enable custom checkout questions
• Manage custom digital orders
  • View checkout responses
  • Send customers your file

Set up custom digital orders

1. Create your digital product listing

The first step is to set up the product that you want to sell.

1. Log in to your Payhip account
2. Go to your Product Dashboard
3. Select Digital Product
4. Fill in your product details
5. Enable Beta Content Editor or upload a placeholder file
6. Once done, click Add Product.

The placeholder file should clearly explain any next steps and provide a realistic timeframe for when the personalized file will be delivered. Even a simple note, such as letting customers know to expect their file within 24 to 72 hours, can help set expectations and reduce unnecessary follow-ups.

2. Enable Custom Checkout Questions

Now you've created your product, it’s time to add the questions that you'll use to personalize the order:

1. Go to Account > Settings > Advanced Settings and scroll down to Checkout Settings
2. Select the checkbox for "Display your own questions for customers to answer during checkout"
3. Click Add checkout question, and a pop-up will appear
4. Choose which of your products you’d like the questions to appear for and click Continue
5. Click Add first question and choose the type of question you'd like to add (e.g., short text, multiple choice, yes/no, dropdown)
6. Fill out the details of the question
7. Make the question required by clicking the wrench icon and selecting the Required checkbox
8. Click Add another question to add more, or click Save Changes if you're done

Manage custom digital orders

View checkout responses

When the customer buys your product, you’ll receive an email containing their answers to the checkout questions.You can also view the responses in your Payhip dashboard. 

To do that, you can follow the steps below:

1. Log in to your Payhip account.
2. Click Customers in the top navigation bar.
3. Search for the customer in question by clicking on Filter Orders.
4. Click View order details.

This will open a pop-up showing the customer’s responses to the checkout questions.

Send the customer their file

Once you've finished creating the file, you can email it to the customer. You'll find their email address in the order notification email or on your  Customers page.

Frequently Asked Questions

Can customers upload files during checkout?

No, file uploads are not supported during checkout. However, customers can share a link to their files. Alternatively, you can enable a checkout redirect to send them to a page or form where they can upload their files.

Can I edit or update checkout questions later?

Yes, you can update, remove, or add new questions at any time from your checkout settings.

Can I automate delivery for custom orders?

No, since the files are personalized, delivery is usually handled manually after the order is completed.

Can I sell both instant and custom products?

Yes, you can offer both types of products in your store.

Can I have a no-refund policy for my custom products?

Absolutely! You can set your own refund policy. You can create a dedicated refund policy page using a custom page and ask customers to agree to it before completing their purchase.