Find Your Downloads

If you need to locate your downloads for any reason, the process is relatively simple depending on your device. The first thing we would recommend doing is getting the name of the file. You can get this from your download page, as shown below:

Example of the downloads page on Payhip

Once you've got the file name, select your device type below for specific instructions on how to find it.

In this article:

Find your downloads on MacOS

If you need to find your downloads on Mac, you can go to your Finder folder at the bottom left corner of your dock.

Screenshot showing the Finder app in the dock on Mac

After you have clicked on it, go to the Search bar and input the name of the download. It should now be found if it is on your device.

The Finder app on Mac

Find your downloads on Windows

If you need to find your downloads on Windows, you can go to your file explorer which can be found in the taskbar. Once you have opened it, go to your Search bar located in the top right-hand corner and type in the name of the download. You should now be able to see it.


Searching for a downloaded file on Windows

Find your downloads on Android

If you need to find your downloads on your Android device, go to your browser and tap the Options button in the right-hand corner. This should open a bunch of actions including “New Tab”, “Find on page”, etc. You'll want to click on Downloads, which should show all of your downloads.

The Options list on Android

From there, click on the search icon in the right-hand corner and type in the name of the download. You should now be able to see it.

Searching the Downloads folder on Android

Find your downloads on iOS

If you need to find your downloads on your iOS device, go to your Files folder on your phone. Screenshot showing the Files app on iOS

 You should then be able to search for the name of the download. If the file is there, you should be able to see it.

The search screen in the Files app on iOS

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