How Do I Refund a Transaction?

In order to refund a customer, you'll want to log into your PayPal/Stripe account and find the user's details/transaction.

In this article:

Refund a PayPal transaction 

If you need to fully or partially refund a transaction via PayPal, you can do this by logging into your PayPal account and going to  Activity > All Transactions.

A screenshot of the Payhip dashboard with the cursor hovering over the "All Transactions" link

From here, you can search to find the transaction. Once you've found it, click on the three dots over on the right-hand side and choose Refund.

A screenshot of the Transactions page in PayPal with the cursor hovering over the Refund button

After you have pressed it, PayPal will take you to another page where you can either issue the full refund or partially refund the customer (depending on what you would like to do).

After this has all been completed, you will be taken to a confirmation page that will let you know that the refund has been processed. For more information on refunds in PayPal, check out this article: How do I issue a full or partial refund?

Refund a Stripe transaction

If you need to refund a transaction via Stripe, you will need to be logged in to your Stripe account. From there, click Payments or search for the customer's email address.

A screenshot of the Stripe dashboard with the cursor hovering over the "Payments" button.

Once you've found the payment, click the three dots over on the right-hand side and select Refund payment.That will open up a window where you can say how much you'd like to refund and give a reason. You can then click Refund to go ahead and process that. You may need to enter your password to confirm the refund, but once you've done that you'll see the status of the payment updated to "Refunded".

A screenshot of the "Payments" screen on the Stripe dashboard with the cursor hovering over the "Refund payment" action.

Please be aware that your refunds in PayPal/Stripe will also be reflected in Payhip. Since the refunded amount is taken into consideration in all places, the numbers shown on your monthly sales report and analytics will reflect that.

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