Dreamhost

What are root domains and subdomains?

Root domains are what you purchase when you buy a domain. An example of a root domain is  kingsandgenerals.net

Most people point their root domain to their online store.

Subdomains are additions to the root domain. For example  shop.kingsandgenerals.net

Instructions

To get your custom domain up and running with your Payhip store, we firstly need to know if you're planning to connect a root domain or a subdomain.

Show instructions for connecting root domain
  1. Log in to your Dreamhost account
  2. On the left hand side you'll see a long list of links. Click on the "Domains" link then a sub-menu will appear, click on the "Manage Domains" link
  3. On the next page, click on the "DNS" link underneath your domain name
  4. Next if you already have an "A" record for "@" - you'll need to edit that existing record. Otherwise you'll need to add an entirely new "@" A record now. Click on the "Add Record" button
  5. You'll see a number of options. Click on the box labelled "A Records"
  6. Next you'll see two fields. Under the "Host" field type @ and under the "Points to" field type 45.154.183.183 finally click on the "Add Record" button
  7. Once that's done, you'll need to make another decision. If you already have a CNAME record for "www" - you'll need to edit that existing record. Otherwise you'll need to add an entirely new "www" CNAME record now. Click on the "Add Record" button
  8. This time click on the box labelled "CNAME"
  9. Next you'll see two fields. Under the "Host" field type www and under the "Points to" field type domains.payhip.com finally click on the "Add Record" button
  10. Login to your Payhip account
  11. Click on the "Store" link in the header and then click on the "Domains" tab - you'll be taken to your domains page
  12. Click on the "Connect Existing Domain" button. A modal will appear, from there paste in your domain name and click the "Continue" button.
  13. Finally click on the "Verify Connection" button. That's it!

Now we wait. It can take up to 24-48 hours for domain changes to update.

If it’s still not working after that, you should contact Dreamhost.com to help you figure out why.

Show instructions for connecting subdomain
  1. Log in to your Dreamhost account
  2. On the left hand side you'll see a long list of links. Click on the "Domains" link then a sub-menu will appear, click on the "Manage Domains" link
  3. On the next page, click on the "DNS" link underneath your domain name
  4. Let's say you're connecting a subdomain (like shop.kingsandgenerals.net) If you already have a CNAME record for "shop" - you'll need to edit that existing record. Otherwise you'll need to add an entirely new "shop" CNAME record now. Click on the "Add Record" button
  5. Then click on the box labelled "CNAME"
  6. Next you'll see two fields. Under the "Host" field type shop (or whatever your subdomain is called) and under the "Points to" field type domains.payhip.com finally click on the "Add Record" button
  7. Login to your Payhip account
  8. Click on the "Store" link in the header and then click on the "Domains" tab - you'll be taken to your domains page
  9. Click on the "Connect Existing Domain" button. A modal will appear, from there paste in your domain name and click the "Continue" button.
  10. Finally click on the "Verify Connection" button. That's it!

Now we wait. It can take up to 24-48 hours for domain changes to update.

If it’s still not working after that, you should contact Dreamhost.com to help you figure out why.

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