How to Contact the Seller
If you have recently purchased a product and need help or have any questions, the best way to get assistance is by contacting the seller directly. In this article, we'll show you how to reach them and where to find their contact details.
How to reach the seller for support
Contacting the seller via email
Once you successfully purchase a product from a Payhip seller, an Email Receipt is automatically sent to the email address you used at checkout. At the bottom of that email, you will see a message like: "Have any questions? Please contact [email address]."
This is the seller's email address, which you can use to contact them directly via email.
Contacting the seller through the contact page
Most sellers have a contact page on their Payhip store, usually accessible from the navigation menu or the footer. It's the quickest way to get a message directly to them. Once you submit your inquiry, Payhip will automatically send the seller an email notification so they know to follow up with you.
Frequently Asked Questions
I didn't receive my email receipt. What should I do?
Please check your spam or junk folder first. If you're still unable to find it, feel free to reach out to our support team at contact@payhip.com, and we'll be happy to resend your email receipt.
Is there another way to contact the seller?
Some sellers include their social media links on their store. You can try reaching out through those channels if available.
What if the seller doesn't reply?
If you don't receive a response, you may need to follow up with the seller again. Many sellers are individual creators or small business owners, so response times can sometimes vary
Can I get a refund through Payhip?
Payhip does not process refunds directly, as payments go straight to the seller. This is something you'll need to request from the seller.